We ask that you familiarize yourself to the terms of service listed below prior to your scheduled clean.

Scheduling services is to adhere to terms of services below:

• Licensed & and insured professionals with time-tested techniques. We guarantee satisfaction, we are happy to come back for additional time at no extra cost to take care of anything we may have missed for your clean within 24 hours of service.

• In the event staff are locked out of a home and unable to enter and miscommunication occurs, staff are to wait 15 minutes until communication is received and staff are able to enter, rescheduling may occur otherwise. 

• We do not offer refunds for services already rendered, nor do we negotiate pre-agreed upon pay rates. Call or text Aurora if you have a discrepancy with your cleaning experience.

• Free cleaning estimates, always. Typically we ask for photos of spaces prior to your clean, but may need to schedule a physical walkthrough.

• Service fee's up to $15 apply to our Invoices to make bank transfers. Cash, Check, and Zelle are our preferred payment methods to avoid any fees. Payment is expected upon completion of your clean. Legal actions such as charges for Theft of Service, Small Claims, or collections may be taken for any overdue bills. Up to 15% fee may be included in overdue bills past 60 days of unpaid invoices.

• We have the right to discontinue services or halt the completion of a service if crew members become uncomfortable or discover harmful objects present in clients homes during a clean. We are a professional company, we understand we are coming into your home to perform a service, we only ask for your respect during the time of service. We do not discriminate against anyone for any reason. We are proudly composed of minorities in the community and have zero tolerance for discrimination. We are person of color and LGBTQIA+ friendly.

• Supplies provided, including and not limited to mops, brooms, vacuums, steamers, cleaning rags, multi-surface spray, dusters, brushes and other specialty tools. Eco-friendly cleaning products available. We try to avoid bleach. If you have products you would prefer us to use please let us know we are happy to accommodate. 

• Covid-19 and it's variants are still a concern, as well as other flus and viruses. We adhere to CDC guidelines to prevent the spread of illness. If staff are under the weather your clean may need to be rescheduled. If you are feeling under the weather, we ask that you please reschedule.

• Flexible with schedule changes. No fee's for cancellations or rescheduling.

• Before and after photos may be taken of each clean for portfolio purposes or to ensure completion of services. If you do not wish to have photos shared, please let us know. 

• Information shared with us is confidential. We respect your privacy and do not sell or share your personal information. 

• We like to accommodate to all your specific requests as best as we can. Please let us know before or during your clean if you have any requests beyond our normal cleaning tasks. View what we normally clean on our "What to Expect" page.

• We cannot do remediation work for mold, fire damage, nicotine, or flood damage, extensive trash/clutter, biohazardous materials such as pet/human waste or medical waste. We cannot exterminate insects, we ask that any infestation of rodent or insects is taken care of prior to your scheduled clean. The following work with hazardous materials is excluded: Lead or radon mitigation, work with asbestos, removal of batteries, fuel, oil, or propane.

• Inside oven and fridge for move-related cleans only, laundry service provided for turnover cleans only for bedding and towel refresh, dish cleaning may require additional charge, we do not typically organize items, we do not move furniture or remove anything off the inside of glass windows, we request that taken care of prior to your scheduled clean. 

• All services have a 2 hour minimum, our crew may consist of both male and female staff.

• We cannot restore furniture. We may be able to refer you to other service providers if a space is out of our scope of expertise. 

• We may not be able to provide last minute/same-day cleaning services.

• We do ask that most clutter is taken care of before we arrive to ensure the most efficient clean of surfaces and floors. We may clean around clutter or skip an area entirely if it is impossible to clean due to clutter. We may at our discretion opt to postpone cleaning services if all rooms to be cleaned are excessively cluttered or if too many furniture items are still present during a move related clean. 

•  Scheduling a clean and proceeding to receive services from Aurora's Cleaning Crew is to submit to the above terms of service.

Your home is your sanctuary, and we understand that it is one of your greatest investments where your most treasured belongings are. We treat your home and personal belongings with the utmost respect. You can feel confident to invite us into your home for our cleaning services, and know that your home and your items are protected. We ensure your security. Our customers trust our crew to care for their homes, even while away at work or running errands. Your space is safe with us.

Effective Date: 4/24/2022